Privacy & Payment Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that that is required to process your order.
This may include the following:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our customers shopping experience.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your billing, shipping, and order contents data is stored on our server. We do not store your Credit Card information.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.
Please note that Shop First Aid makes every effort to ensure all details are correct, however we reserve the right to correct any errors or omissions including advertised prices.
- Items must be returned within 7 days of receipt with the packing slip and/or invoice.
- You are responsible for any costs associated with returning the item to us.
- If you request an exchange, you must pay Shop First Aid any costs associated with us delivering the exchange item to you and, if the exchange item is of a higher value that the return item, you must also pay us the difference in price.
- Shoes must be unworn and only tried on when on carpet.
- Clothing must be in their original condition and unworn.
- Shoes and clothing must be in original packaging and contain original tags.
- Some items can not be returned if they are opened or used.
- All sew in labels are still to be attached.
Accepted Methods of Payment
- Credit Card (Visa, MasterCard)
- Cheque/Money Order
- Direct Deposit
- Cheque/Money Order - Mail to: PO Box 568, Nowra NSW 2541
- Credit Card Charges -Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Phone Orders: There will be a 10% administration and processing fee charged, unless otherwise agreed. This will be added to your order total prior to processing your payment when your order is placed over the phone.
Cancelling Orders: Orders can be cancelled by emailing Shop First Aid